Ecommerce Store*
*Content in this section may not apply to all users.
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Mobile Device Protect
- When I get a replacement device, how do I set it up?
- How can I access my Mobile Device Tech Support benefits?
- Once my Mobile Device Protect claim is approved, how long will it take to get my replacement device?
- How do I file a claim?
- Is one Mobile Device Protect applicable to all lines on my account?
- Are there different types of coverage options available?
- How much does Mobile Device Protect cost?
- Is there a limit to the number of claims I can make under Mobile Device Protect?
- Why do I need Mobile Device Protect when some devices come with a warranty?
- What locations are available for me to get a battery replacement?
- Are all devices eligible for cracked screen repair?
- Does Mobile Device Protect also cover all my accessories?
- How am I billed for Mobile Device Protect?
- How do I enroll in Mobile Device Protect? 
- When can I enroll in Mobile Device Protect?
- What is not covered by Mobile Device Protect?
- What is Mobile Device Protect?
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Trade in
- What is not in ‘Like-New Condition’?
- What is ‘Like-New Condition’?
- If I return the device I purchased after trading in my old device, can I retrieve my old device?
- Can I get my device back if I change my mind after I have sent it for trade-in?
- How should I pack my device for trade-in?
- Can I negotiate if I feel I am not satisfied with the valuation of my device?
- What do I need to include with my product such as charger, original packaging, etc.?
- Can I trade more than one device at a time?
- How is the condition of my device assessed?
- Initially, I was offered a higher trade-in credit value for my device, but now it’s been reduced. Why is that?
- How much will I get for trading in my device?
- My device got rejected for trade-in. How can I track its return?
- I didn’t receive the shipment label, can I get another one?
- What if my device does not get approved for trade-in?
- How do I know if my device is eligible for trade-in?
- How do I trade in my old device for potential credits toward a new device?
- How do I trade in my old device?
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Finance
- How can I access support for these policies?
- Can I use more than one payment method or combine payment methods to make my purchase?
- What is the minimum order value while availing finance?
- How do I know if I am eligible for finance?
- Can I cancel my order if I have purchased it through finance?
- What are the charges for getting the device financed?
- Do you offer finance options for devices?
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Orders & Purchases
- Why is my order delayed?
- I was unable to receive my order on the date of delivery, can I reschedule the delivery?
- Do I need to buy a device from your store to use the mobile service?
- I received my order and the price on the box is lower than what is listed on the website. What can I do?
- Do you ship internationally?
- What if the price of the phone I just bought drops?
- Will I be charged for a delivery reattempt?
- Will I be informed if there’s a delay in the delivery of my order?
- I changed my mind, can I cancel my order?
- Can I make changes to an existing order?
- How do I track the shipment of my purchased device?
- How do I check the status of my order?
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Device Related
- Can I trade in my old device for a discount on a new one?
- Do I get a warranty on a refurbished device purchase?
- What devices are available for purchase on your website?
- Do I get a warranty with my device purchase?
- Are all the devices compatible with the mobile plan you offer?
- Are the devices sold unlocked or tied to a specific carrier?