The valuation of your device is conducted by a team of experts from Asurion. They meticulously inspect your trade-in device to provide the best possible value. Please note that the offers our trade-in partner extends are final and cannot be altered. However, if a lower evaluation is determined and you feel that the offered value does not meet your expectations, you have the option to decline the offer. Asurion will promptly return your device to you. A shipment cost will apply at this stage.